Returns & Refunds Policy

Effective Date: 26/06/2024

Introduction

At MVP Collectibles, we strive to provide the best possible experience for our customers. This Returns and Refunds Policy outlines the conditions under which returns and refunds will be processed.

Returns

Due to the nature of our business, once a card break has been completed and the cards have been opened, we do not accept returns. All sales are final for card break spots. However, if you encounter any issues with the products or services provided, please contact us, and we will work to resolve the matter.

Refunds

Card Breaks

1. Unfilled Breaks: If a card break does not sell out all spots, we will either:

• Delay the break until all spots are filled, or
• Offer refunds to participants for the unfilled break.

2. Cancellation by Us: If we cancel a break for any reason, a full refund will be issued to all participants.

3. Customer-Initiated Cancellations: If you need to cancel your spot in a break, you must do so before the break sells out. Please contact us as soon as possible to request a cancellation and refund. Refunds for customer-initiated cancellations are at our discretion and may not be guaranteed.

4. Missed Breaks: If you miss the live break, the break recording will be available for viewing later. No refunds will be issued for missed breaks, as all results are recorded and verifiable.

Damaged or Incorrect Items

1. Damaged Items: If you receive a damaged item, please contact us within 7 days of receiving your shipment. Provide us with your order number and photos of the damaged item. We will review the case and, if deemed appropriate, provide a replacement or refund.

2. Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receiving your shipment. Provide us with your order number and details of the incorrect item. We will review the case and arrange for the correct item to be sent to you.

Contact Us

If you have any questions about our Returns and Refunds Policy or need to request a refund, please contact us:

• By email: info@mvpcollectibles.com.au
• By visiting this page on our website: https://mvpcollectibles.com.au/pages/contact
• By phone number: 0433 757 989

Final Note

We are committed to ensuring your satisfaction with our products and services. If you have any concerns or issues, please do not hesitate to reach out to us. We appreciate your business and will do our best to resolve any issues promptly and fairly.